Nyxoria Herbals — Shipping Policy

At Nyxoria Herbals, we aim to deliver our premium, clean botanical elixirs to your doorstep as safely and efficiently as possible. Because our formulas are housed in premium amber glass dropper bottles to preserve their raw potency, we take exceptional care in our packaging and logistics infrastructure to ensure your order arrives in pristine condition.

1. Order Processing Timeline

• Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

• Notification: You will receive another notification when your order has officially shipped, along with your dedicated tracking credentials.

• Peak Seasons: During high-volume periods or promotional launches, processing times may extend up to 3 business days. We appreciate your patience as we hand-pack each artisanal batch.

2. Domestic Shipping Rates & Estimates

We partner with premium courier services to ensure reliable delivery. Shipping charges for your order will be calculated and clearly displayed at checkout.

• Standard Delivery: Delivery typically takes 3 to 5 business days from the date of dispatch.

• Expedited Delivery: Available for select urban hubs, delivering within 1 to 2 business days from the date of dispatch.

• Free Shipping: We offer complimentary standard shipping on all domestic orders exceeding a specified baseline threshold, automatically applied at your checkout interface.

3. Order Tracking & Delivery Status

When your order has shipped, you will receive an email notification from us containing a tracking number you can use to monitor its journey. Please allow up to 24 hours for the courier tracking information to status-update on their network system.

If you have not received your parcel within 7 days of receiving your shipping confirmation email, please contact our concierge support team with your name and order number, and we will look into it immediately.

4. Shipping Damage, Breakthroughs, & Transit Issues

Because we utilize unadulterated plant oils and premium glass structures, fragile transit care is vital.

• Damaged Parcels: If your package arrives structurally broken, leaking, or visibly damaged due to carrier mishandling, please take clear photographic evidence of both the outer packaging and the compromised bottle immediately.

• Reporting Window: Contact our support channel within 48 hours of delivery arrival with your order number and the attached photographs. We will coordinate with the logistics carrier and expedite a replacement bottle to you seamlessly.

5. Alignment with Our Satisfaction Guarantee

Please note that once a parcel is successfully marked as delivered by our courier partners, your purchase immediately enters our 7-Day Satisfaction Window. In accordance with our primary store framework, you have exactly one (1) week from the recorded delivery date to evaluate the product. If you decide the formula does not align with your daily ritual, you may initiate a return for a full product refund. Beyond this initial 1-week timeline, all sales are considered final.