Refund policy

At Nyxoria Herbals, we are committed to providing our community with the highest standard of clean, intentional botanical alchemy. We believe completely in the transformative luxury of our raw plant formulas. However, we understand that finding the right balance for your unique hair ecosystem is a deeply personal journey. To ensure complete peace of mind, we offer a straightforward satisfaction guarantee.

1. The 7-Day Satisfaction Window

We want you to experience our elixirs with absolute confidence. Upon receiving your parcel, you are granted a consideration window of exactly one (1) week (7 calendar days) to evaluate the product. If, for any personal reason, you find that the product does not align with your expectations or you simply do not like it, you are eligible to request a full refund of the product purchase price.

The Core Policy Guarantee: > If you receive your Nyxoria Herbals parcel and decide it is not the right fit for your ritual, you have exactly one week from the date of delivery to initiate a return. We will honor your choice with a complete, unconditional refund of the product price.

2. Strict Limitations & Exclusions

To preserve the integrity of our artisanal brand operations and ensure complete fairness, we enforce a highly specific parameter regarding returns. We do not accept multi-case or conditional refunds beyond our singular baseline guarantee.

  • The Strict One-Week Deadline: Any refund request, claim, or communication initiated after the 7-day post-delivery window has expired will be automatically disqualified. No exceptions can be made.

  • No Other Cases Permitted: Refund claims based on subsequent accidental damage, improper personal storage (such as exposure to direct sunlight or breaking the amber glass dropper bottles), prolonged disuse, or third-party issues are strictly non-refundable. Outside of the initial 7-day "change of mind / dislike" grace period, all sales are absolute and final.

3. Step-by-Step Return Procedure

To ensure a smooth and premium service experience, please adhere to the following protocol to claim your full refund within your first week:

  1. Initiate Contact: Reach out to our dedicated concierge support team via your registered Shopify account or our official communication channels within 7 days of receiving your delivery. Please quote your order number and state that you wish to utilize your satisfaction guarantee.

  2. Secure Packaging: Carefully repack the product, preferably utilizing its original packaging structure, to shield the delicate amber glass from structural impact during transit.

  3. Dispatch: Ship the parcel back to our fulfillment center. Please note that return logistics fees are the responsibility of the customer.

  4. Verification & Processing: Once our facility logs the arrival of your returned parcel, your full refund will be processed immediately. The funds will be credited directly to your original payment method or settled via agreed e-commerce payout options within 3 to 5 business days.

4. Fair Use & Policy Protection

Nyxoria Herbals reserves the right to monitor return patterns and limit or refuse service to individuals exhibiting systematic misuse of our satisfaction guarantee (such as repeated purchasing and returning behavior). This safeguard ensures that we can continue to offer unadulterated plant power and pristine luxury without compromise to our broader community.